Fees and Payment Policy
The Wetaskiwin Animal Clinic will charge a standard general physical examination fee for all pet visits, medical hospitalized or emergency cases. This allows us to examine your pet and determine which are the best treatment options or additional diagnostic tests that are required. We will discuss and provide you with an accurate estimate of costs prior to undertaking any diagnostic tests or treatment options. We will always provide the best quality healthcare possible to our clients and their pets, but we do require payment at the time services are rendered. We accept debit, cash, Visa and Mastercard -no cheques please. Unfortunately, due to a large number of NSF cheques and unpaid bills we are unable to provide charge accounts, in clinic payment plans or accept post-dated cheques.
We do work with PetCard Veterinary Financing – Medicard for Pets (Click here for more information online application) to finance veterinary procedure with no down payments and low interest financing.
Petcard will finance veterinary treatments, surgerys, dentals, hospital stays, pet foods & products, etc.
To ensure prompt service for everyone we operate on an appointment schedule. We will give emergency cases priority and as such some appointment delays are inevitable. By showing up on time you can help keep delays to a minimum. We do have “drop off” appointments available. These are appointments were you can drop your animal off for a few hours, preferably in the morning, and the doctor can do an exam as soon as possible. We will need a contact number so the doctor can ask questions and discuss the case with you. A hospitalization charge may be applied in addition to an examination fee.
Patient Arrival Protocol
For your pet’s and your own protection, and that of others, please have your dog controlled on a leash while in the greeting area. If you do not have a leash or have forgotten yours please let the front end staff know and we will provide you with one. We ask that all cats be kept on a harness or in a carrier. Please ask our staff if you need a carrier.
Client and Patient Conduct
We strive to provide a safe and welcoming climate for all of our clients and their loved ones, as well as our staff. There is an absolute policy of zero tolerance for physical or verbal abuse. Any abusive behaviour will automatically result in expulsion from the clinic and neither the person nor their animal will be allowed back in our facility. If your animal has a history of biting or being aggressive please inform the front end staff. Many animals are uncomfortable or scared when in a clinical setting and if we are aware of that we can take appropriate steps to ensure everyone’s safety.